There are many things you can do to troubleshoot login issues, although you might need to reach out to your healthcare organization for help, depending on the nature of your issue. Try the steps below to see if you can fix your issue before contacting your healthcare organization's MyChart support desk.
On the MyChart login screen, click the Forgot Username? or Forgot Password? link for help. If you forgot both your username and password, start with the username first. You will be prompted to answer some security questions to verify your identity so you can recover your username or password.
If you are having trouble receiving emails or text messages needed to recover your username or reset your password, you will need to reach out to your healthcare organization's MyChart support desk. It could be that the email address or phone number associated with your account is incorrect or outdated, and only they can update it.
If you try to log in unsuccessfully too many times, you might be locked out of the account. In this case, you won't be able to reset your password yourself. For help resetting passwords and regaining access to your account, please reach out to your healthcare organization's MyChart support desk.
If you see an error message that your account has been deactivated, reach out to your healthcare organization's MyChart support desk for help with reactivating your account.
You cannot change your username in MyChart. If you forgot your username, you can use the Forgot Username? link on the MyChart login screen to recover it. To change your username to something different, you will need to reach out to your healthcare organization's MyChart support desk and request that they change it. An administrator with appropriate security can do that for you if their organization's guidelines allow them to do so.
When you're logged in to your MyChart account, you can change your password by going to Account Settings. If you cannot log in, you can reset your password using the Forgot Password? link on the login screen.
To change the email address or phone number associated with your MyChart account, log in to MyChart and go to the Personal Information page, where you might be able to update the information yourself. If you cannot update the information there or you cannot log in, please contact your healthcare organization's MyChart support desk.
